If a firmware update is available, a Blue 'Update' button would appear under the firmware version on the top right corner of the screen.Launch the software, select the mouse from the home screen then go to Settings.Download and install Logitech G-Hub (Available here: ).Bypass any type of USB adapter, hub or extender. Connect the device directly to the computer motherboard.Clean dust/dirt using a Q-tip or a compressed can of air.We would request you to please try the below steps to help fix the issue you are facing: Thanks for reaching out and sorry to hear about the experience with the G502 HERO Gaming mouse. WARNING: Volume may be a bit loud as I had my mic up close to me.

Part of me wants to think this is a G HUB related issue but I'm uncertain. I forgot to show my G Hub app, but it says everything is working properly according to my settings. Logitech G Hub, when I check the bindings there, still says the keys are unbound, yet still function as copy + paste.Īny suggestions or other people with this experience posting below would be appreciated.ĮDIT: I have shared a video (Streamable link shown below) of my issue. Is my mouse failing? Is the software (Logitech G Hub) extremely buggy in it's latest update? I'm rather angry right now, as I don't want to restart my PC every time this happens, which is the only way to fix it (temporarily, that is) so far. I also have my lighting turned off (takes a part in my statement below).Īfter a while, and seemingly at random as I was asleep when it happened, my mouse lighting will turn on, and my DPI Down/Up buttons respectively now rebind themselves to Ctrl + C and Ctrl + V (copy and paste). I have one unbound and the other as an unused F-key (F13) for Medal clipping, so they buttons should be doing virtually nothing.

This has only started recently (a few days/up to 1 week ago), but I've noticed that my Logitech G502 Hero's DPI switch buttons do not work as intended, and seemingly rebind themselves at random.

Download logitech g502 hero software